Shipping policy

 

Thank you for shopping with GTCREATIONSLIME, your trusted Italian slime producer! We are based in Salerno, Italy, and ship our premium slimes worldwide using reliable courier services. Below is a detailed breakdown of our shipping methods, costs, and estimated delivery times.

Order Processing Time

  • Order Processing:
    All orders are processed within     2-10 business days from the date of purchase, excluding weekends and holidays. This processing time includes order verification, packaging, and preparing your slimes for shipment.
  • Order Modifications & Cancellations:
    Once your order is processed, it cannot be modified or canceled. If you need to make changes, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.


Italian Shipping 

We offer the following shipping options for orders within Italy:

  • GLS STANDARD:
    • Cost: Starting from €6, depending on the weight of the order.
    • Processing Time: 2-10 business days.
    • Shipping Time: Typically 1-2 working days within Italy.
    • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.
  • UPS STANDARD:
    • Cost: Starting from €9, depending on the weight of the order.
    • Processing Time: 2-10 business days.
    • Shipping Time: Typically 1-2 working days within Italy.
    • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.


Shipping to Europe

For orders within Europe, we ship using GLS and UPS services:

  • GLS STANDARD:
    • Cost: Starting from €6, depending on the weight of the order.
    • Processing Time: 2-10 business days.
    • Shipping Time: Typically 5-10 working days within Europe.
    • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.
  • UPS Standard® (SLOW SHIPPING):
    • Cost: Starting from €11, depending on the weight of the order.
    • Processing Time: 2-10 business days.
    • Shipping Time: Typically 3-10 working days within Europe.
    • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.
  • UPS Worldwide Saver® (FAST SHIPPING):
      • Cost: Starting from €20, depending on the weight of the order.
      • Processing Time: 2-10 business days.
      • Shipping Time: Typically 2-7 working days to most international locations.
      • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.


Shipping to the Rest of the World

We use UPS and FedEx for all international orders outside of Europe:

  • UPS Worldwide Saver® (FAST SHIPPING):
    • Cost: Starting from €30, depending on the weight of the order.
    • Processing Time: 2-10 business days.
    • Shipping Time: Typically 2-7 working days to most international locations.
    • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.
  • Fedex International Connect Plus (SLOW SHIPPING):
      • Cost: Starting from €18, depending on the weight of the order.
      • Processing Time: 2-10 business days.
      • Shipping Time: Typically 4-10 working days to most international locations.
      • Tracking: Fully tracked. You will receive a tracking number once your order is dispatched.


IMPORTANT SHIPPING INFO:

  • PROCESSING TIME: It is the time that passes from receiving the order until the package is prepared and then leaves for the courier's warehouse. 
  • SHIPPING TIME: It is the time that passes from when the package leaves the warehouse to when it arrives at the destination address.

(all days are listed as working days, so from MONDAY to FRIDAY)


Shipping Address Accuracy

Please ensure that the shipping address you provide at checkout is correct and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you need to update your address, please contact us immediately at info@gtcreationslime.shop and we will make the necessary changes before the order is processed.


Order Tracking

Once your order is shipped, you will receive an email with your tracking number and a link to track your package. Please allow up to 24-48 hours for tracking information to be updated after dispatch. If you experience any issues with tracking or your order, please contact our customer service team for assistance.


Shipping Delays

While we aim for timely delivery, certain factors such as weather conditions, customs procedures (for international shipments), and carrier delays may cause shipping delays. Usually, the couriers notify us, so we can let you know of any delays and work with the carrier to resolve the issue. Please note that we are not responsible for delays caused by customs processing or external factors. 

*IN ANY CASE WE ADVISE YOU TO KEEP TRACK OF YOUR PACKAGE BY YOURSELF.

Lost or Damaged Packages

If your package is lost or damaged in transit, please follow these steps:


  1. Lost Packages:
    If tracking indicates delivery but you haven't received your package, please check with neighbors or family members. If you still cannot locate your package, contact the carrier directly using your tracking number and file a claim. Also, please reach out to us so we can assist you further.


  1. Damaged Packages:
    If your package arrives damaged, please contact us immediately. Please provide photos of the damage and the packaging to help us resolve the issue. We will work with the carrier and provide a replacement or a refund as needed.

Custom Duties & Import Fees


Customs, Duties, and Taxes (International Orders)

For international orders, please be aware that your order may be subject to customs duties, taxes, and import fees, which are not included in the shipping cost. These charges are the responsibility of the customer and are payable upon arrival in the destination country. Please check with your local customs office for more details on potential import fees before placing your order.

! IMPORTANT !

If customs duties for a package are not paid, the courier may either destroy the package or return it to the sender. In such instances, GTCREATIONSLIME is not responsible for reshipping the package at its own expense or providing a refund for the order.



Customer Service

If you have any questions or concerns about your order, shipping options, or anything else, our customer service team is here to assist you. Please contact us ONLY at:

  • Email: info@gtcreationslime.shop

We are committed to providing you with excellent service and ensuring that your slime products arrive safely and on time.


By placing an order with GTCREATIONSLIME, you acknowledge that you have read and understood this shipping policy. We are excited to ship our creations directly from Italy, to your door, wherever you may be!